Many public libraries have evolved into vital community hubs where people experiencing homelessness, unemployment, mental health challenges, and various forms of social exclusion seek assistance. In response to these expanding needs, some libraries worldwide are establishing innovative programs that integrate social workers into their service models.

An example of this is the Melbourne City Library programme that demonstrates how social workers bring specialised expertise to library settings. During just four months over a period of COVID-related lockdowns in 2020, their social worker conducted 642 patron interactions, successfully housed 17 people, and connected dozens more with essential support services. Most significantly, about 80% of those assisted had no previous connections to formal support services, highlighting libraries’ unique position as trusted access points for vulnerable community members.

Social workers and libraries share natural alignment in their core values—both professions are committed to social inclusion, community development, and equitable access to resources. Within libraries, social workers provide direct assistance to patrons while also training library staff in trauma-informed approaches, appropriate boundary-setting, and destigmatising language. The library environment offers distinct advantages for social service delivery. Unlike traditional social service settings, libraries are non-stigmatising spaces where relationships and trust have often already been established between staff and patrons. This relationship makes it easier for social workers to engage with individuals who might otherwise avoid formal support systems.

By functioning as “protective factors” in people’s lives, these collaborative programs demonstrate how libraries can expand their traditional roles while addressing critical community needs. The integration of social work into library practice creates powerful opportunities to support community well-being while highlighting the relevance and impact of modern library services.

Author: Dr Jane Garner, Charles Sturt University, Australia; Standing Committee Member of the IFLA Section for Equitable and Accessible Library Services (EALS).