The Technology Talk Convergence-MetaConnect: Pioneering the Infinite Library Experience at National Library of Malaysia

Introduction
The Technology Talk Convergence-MetaConnect: Pioneering the Infinite Library Experience was held on 14 November 2024 in a hybrid format at the National Library of Malaysia (PNM) and streamed via PNM TV Channel. This initiative aimed to expose librarians and information managers across Malaysia to emerging technologies, ensuring that library services remain relevant in the digital era. Since 2018, PNM has been strategizing with stakeholders to enhance library services through smart technologies. In 2024, PNM expanded the initiative into a large-scale event under the Technology Talk Convergence branding. Aligned with the government’s AI awareness agenda, the event supported both the Ministry of Unity and the Ministry of Digital’s self-learning AI initiative. Led by the Digital Project Management Division (PMO Digital), it fostered a proactive approach to digital transformation in library management.

Objectives
The program introduced new technologies to improve library and information management in Malaysia in line with the Fourth Industrial Revolution (IR 4.0). It also provided a platform for librarians and information managers to develop innovative, high-quality services that align with technological advancements. Additionally, the event facilitated networking and strategic partnerships while celebrating digital creativity through collaborations with industry players and ICT exhibitors. The initiative also supported the Public Sector Digitalisation Strategic Plan 2021-2025 in transitioning public services into a digital ecosystem.

Program Execution
The event was meticulously planned to provide knowledge-sharing opportunities, networking sessions, and experiential learning for participants. The Technology Talk Convergence sessions featured industry experts offering insights into AI, virtual and augmented reality, and automation. These sessions included interactive Q&A segments, allowing attendees to clarify technological concepts and explore their applications in library services.

The Technology Exhibition showcased advanced library technologies, including AI-driven cataloguing systems, robotic inventory management, and metaverse-based virtual library experiences. Participants had hands-on access to these innovations, gaining practical exposure to emerging digital solutions that could enhance library operations.

An engaging Interactive Gaming and e-Sports Zone introduced gamification as a tool for learning and library engagement. Games such as Roblox, Wheel of Fortune, and Tekken demonstrated how digital entertainment could be integrated into educational and library settings. The Metaverse PNM experience allowed participants to navigate a virtual library, interact with digital resources, and explore futuristic services using augmented reality.

To foster collaboration, the Industry Networking and Knowledge Exchange segment facilitated discussions between librarians, information managers, and technology providers. These sessions encouraged partnerships and knowledge-sharing, enabling attendees to explore innovative library solutions. Additionally, Food Trucks & Entrepreneurial Booths added a social element to the event, encouraging casual networking among participants.

Key Segments
The Technology Talk Convergence featured two keynote sessions offering insights into the role of modern technology in library services.

The first session, Technology of the Future: Transforming How We Live and Work, was delivered by Mardhiah Datuk Nasir, Executive Director of IPSB Technology. She emphasised the impact of AI, automation, and digital ecosystems on libraries and professional environments, encouraging participants to embrace technological advancements for increased efficiency.

The second session, Library-based Metaverse VR/AR Experience, was presented by Ts. Dendi Permadi, a lecturer at Multimedia University. He explored how VR and AR could revolutionize library experiences, providing practical demonstrations of their applications in research, learning, and knowledge-sharing.

The Product Highlights & Technology Exhibition featured exhibitors such as VirtualTech Frontier, Electric Library (Malaysia), CD Solutions, and the National Digital Department. These exhibitors showcased AI applications in library digitisation, robotic inventory solutions, and open data portals for the public sector, demonstrating how these technologies can enhance information management and accessibility.

Conclusion
The Technology Talk Convergence-MetaConnect: Pioneering the Infinite Library Experience was a significant step forward in advancing digital transformation in Malaysia’s library ecosystem. By focusing on AI, virtual reality, and automation, the event successfully raised awareness about the evolving nature of library services. Participants gained hands-on experience with cutting-edge technologies and engaged with leading industry experts, making the program both educational and practical.

Moving forward, similar programs should be organised regularly to keep pace with technological advancements. Continuous collaboration and learning opportunities will empower librarians and information managers, ensuring they remain at the forefront of digital innovation. This initiative will contribute to a more advanced and future-ready library system in Malaysia, aligning with national digital transformation goals.

Contributed by Wan Azuan Shah bin Wan Mohamed, Deputy Director of the Digital Project Management Office, National Library of Malaysia